Bookings and Cancellations

Booking Deposit

Where a booking is made through our website or over the phone, a non-refundable deposit of 30% is required to secure the reservation.

Cancellations

In the unlikely event that you may need to cancel or adjust your reservation, cancellations may be made without incurring any further cost up to 72 hours before 3PM on the day of arrival (30 days before, for Exclusive Hire). Full payment is deducted for cancellations made after this time.

Please note: If you book on an advance purchase offer, the reservation in its entirety is non-refundable. 

Non-arrivals

In the event of a guests non-arrival (no-show), the first night’s accommodation charge will be applied to the credit card that was used to guarantee the booking or billed backed to the company where credit facilities are established.

If for any reason you will be arriving after 10 pm on the arrival date, please advise reception in advance. If we have not been advised of a late arrival we will automatically release the room by 10 pm and the cancellation fee will apply